Refunds and cancellations follow the agreed commercial terms.

Review the written quotation or proforma invoice carefully before payment. It must identify the product, specification, advance amount, GST, freight, delivery terms, and any agreed cancellation conditions.

Do not make a payment if the document does not match your requirement. Contact sales before proceeding.

Cancellation requests must be made promptly in writing to the Shree Balaji Industries sales team and must include the quotation or proforma reference and payment reference.

Whether a cancellation can be accepted, and any applicable deduction for work completed, materials committed, or other agreed costs, is determined by the written order terms and the stage of production or dispatch.

A refund is considered only where it is due under the approved quotation, proforma invoice, or other written agreement with Shree Balaji Industries.

Where a refund is approved, the sales team will confirm the refund amount and process. Refunds are normally returned through an appropriate original payment method where available, subject to payment-processor and banking requirements.

For a duplicate payment, failed payment, or payment-status concern, contact sales@shreebalajiind.in with the Cashfree order reference and your quotation or proforma reference. Do not submit a duplicate payment until the first transaction has been checked.